Managed IT Services and Solutions

Chances are Managed IT isn't your strong point.

That's perfectly okay, and it makes sense as IT isn't your area of expertise. Even if you have an IT staff of one or more people, things can get missed or misprioritized. It's even possible your IT team has their own way of doing things, and that may not fall in line with where your business needs to be. Thankfully, we're here to help.

ParksideTech has a team of managed IT professionals with specialities across all areas of IT: from enterprise networking to desktop support, server migrations to asset management. We're the partner you need to keep your business running smoothly as we can complement your existing staff or take over managed IT services for your entire organization. Whatever IT solution you need, and regardless of whether you're in Phoenix, Scottsdale, Mesa, Chandler, Peoria or anywhere else in the Valley, we are here to offer guidance and support.

IT may not be YOUR business's focus, but it IS ours. Our Managed IT Solutions cover the following:

  • Computer Desktops, Server and Network Maintenance, Repair and Upgrade
  • Microsoft/Apple Device Deployment and Volume Purchase Programs
  • Asset Inventory and License Management
  • General Hardware and Software Consultation
  • Cloud Management - Integration to Migration (Office365, G Suite, Azure, AWS, Google Cloud)
  • Hardware Monitoring and Management - On-premise and Remote
  • WiFi Setup and Management
  • Mobile Device Management
  • Service Desk and Self-service Portal
  • Windows Patch / Update Management
  • Vendor and Asset Management

Whether it's "a la carte" services to help finish a project, or you require a monthly plan that covers any on-demand needs as well as standard monthly managed IT monitoring and maintenance, we have a solution to fit your needs.

Managed IT plans

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Features Plan 0 Plan 1 Plan 2 Plan 3 Plan 4 Plan 5
Access to a Team of IT Professionals included checkmark included checkmark included checkmark included checkmark included checkmark included checkmark
Help Desk & Ticketing System included checkmark included checkmark included checkmark included checkmark included checkmark included checkmark
Desktop / Laptop / Mobile Management included checkmark included checkmark included checkmark included checkmark included checkmark included checkmark
Remote Management of Devices included checkmark included checkmark included checkmark included checkmark included checkmark included checkmark
Documentation (Processes / Procedures) included checkmark included checkmark included checkmark included checkmark included checkmark included checkmark
Network Management (WiFi, Switches, Wiring, Firewalls, IDS, VPN, etc.) included checkmark included checkmark included checkmark included checkmark included checkmark
Hardware / Software Acquisition included checkmark included checkmark included checkmark included checkmark included checkmark
Server Patch Management included checkmark included checkmark included checkmark included checkmark included checkmark
Server Backup Monitoring / Management included checkmark included checkmark included checkmark included checkmark included checkmark
Server Monitoring included checkmark included checkmark included checkmark included checkmark included checkmark
Active Directory / Access Management included checkmark included checkmark included checkmark included checkmark included checkmark
Asset Tracking included checkmark included checkmark included checkmark
Exchange Monitoring / Management included checkmark included checkmark
Cloud Monitoring / Management included checkmark included checkmark
Database Performance Tuning included checkmark
Database Monitoring / Management included checkmark
Servers (Physical, VM or Cloud Instance) 0 1 3 5 10 25
Included Monthly Business Hours 2 4 6 8 10 15
Unlimited Employees included checkmark included checkmark included checkmark included checkmark included checkmark included checkmark
Monthly Rate $200 $500 $800 $1000 $1500 $2500

Included Monthly Business Hours

Each plan offers a number of included hours ParksideTech will use for the monthly tasks associated with the Plan you're on. For example, if you have a Plan 3 and it takes 3 hours a month to perform the monthly desktop and server updates for your business, those 3 hours are deducted from the 10 hours included with your Plan 3. Any remaining hours beyond those used for the monthly tasks can be used for other projects, for any issues that arise and more. Any hours needed beyond the included Monthly Business Hours are billed per the Additional Fees listed below.

Additional Fees

Once you reach the number of Included Monthly Business Hours for your Plan, any additional hours needed to complete any new or existing tasks are billed at a standard hourly rate. All hourly fees include travel time. Monthly server work included with the Monthly Plans is based on remote management. If onsite service is necessary, or if remote management is not possible, the Business Hours Support rate will be used. Support requests are handled by logging in to your ParksideTech account: https://manage.parksidetech.com.

  • Business Hours Support: $125 / hour (billed in 15 minute increments)
  • After Hours Support: $175 / hour (billed in 1 hour increments)
  • Emergency / Holiday Support: $350 / hour (billed in 1 hour increments)

 

Call today to find out more (480) 757-8350