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ParksideTech
ParksideTech

Unlimited IT Support Plans

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Call (480) 757-8350 or use the form below.

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Welcome to our Helpdesk Support services page! Our MSP (Managed Service Provider) based in Arizona is here to provide you with the best IT support services that cater to your business’s unique needs.

Our Helpdesk Support services are designed to provide technical assistance to your business’s end-users, ensuring that your IT infrastructure is up and running smoothly. We offer comprehensive support services for all your IT needs, including software, hardware, network connectivity, and security.

Our team of experienced and certified technicians is available 24/7 to provide you with quick and efficient IT support. Whether you have a simple request or a complex technical issue, our Helpdesk Support team is always ready to help.

Here are some of the key features of our Helpdesk Support services:

  1. IT Support Anytime, Anywhere Our Helpdesk Support services are Available. Our team of experts is always ready to assist you with any IT issue that you may face, no matter where you are.
  2. Personalized Support We understand that every business is unique and has its own set of IT challenges. That’s why we provide personalized support services that cater to your specific needs. Our team of experts works closely with you to understand your business requirements and provide tailored solutions.
  3. Fast Response Times We know that IT issues can be critical and can impact your business operations. That’s why we offer fast response times to ensure that your issues are resolved as quickly as possible. Our technicians are always on standby to provide you with quick and efficient support.
  4. Proactive Monitoring and Maintenance Our Helpdesk Support services include proactive monitoring and maintenance of your IT infrastructure to ensure that issues are detected and resolved before they become critical. We use the latest tools and technologies to monitor your systems and networks and ensure optimal performance.
  5. Comprehensive Reporting We provide comprehensive reporting of all the IT support services that we provide. Our reports include details of the issues resolved, the time taken to resolve them, and any recommendations for improvements. This helps you stay informed and make informed decisions about your IT infrastructure.
  6. No Surprise Fees, with Unlimited support you get all the help you need without having to cringe at your next invoice.
  7. Same-day onsite support assistance in most cases.

Unlimited Plans:

  • Help Desk Secure: (+Includes SentinelOne Control)
  • Office Network Management
  • Server Management Secure (+Includes SentinelOne Complete)
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Contact us today to learn more about our Helpdesk Support services and how we can help you with your IT needs.

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Simplify your IT operations with our vendor management services. We handle all aspects of vendor relations, from negotiations and contract management to performance monitoring and issue resolution. By managing your technology vendors, we ensure you receive the best terms and services, allowing you to focus on your core business activities.

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Prepare for the unexpected with our disaster recovery and business continuity planning services. We develop and implement comprehensive plans to ensure your business can quickly recover from disasters and continue operations with minimal downtime. Our solutions include regular testing, data backup, and recovery strategies, providing peace of mind that your business is resilient and prepared.

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Stay compliant with industry regulations with our comprehensive compliance management services. We help businesses navigate complex regulatory landscapes, including HIPAA, GDPR, and PCI-DSS. Available to complete compliance audits, risk assessments, and policy development.

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Safeguard your business with our advanced cybersecurity services, designed to protect against evolving threats. Our solutions include Security Information and Event Management (SIEM), Endpoint Detection and Response (EDR), and proactive threat hunting. These services provide continuous monitoring, real-time threat detection, and swift incident response, ensuring your business is protected from sophisticated cyber-attacks.

Quarterly Security Training for employees

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Enhance your business with our Virtual CIO services, providing expert guidance on aligning technology with your strategic goals. Our vCIOs work closely with your leadership team to develop a comprehensive IT roadmap, manage IT budgets, and oversee technology initiatives. With our vCIO services, you can ensure that your IT investments are strategic, cost-effective, and support your long-term business objectives.

Monthly meeting

  1. Incident and Problem Management: Discuss any incidents or recurring problems from the past month, including their resolution and any ongoing issues that need attention
  2. Security Updates: Review the current security posture, including updates on any security incidents, vulnerability assessments, and threat detection activities.
  3. Strategic Initiatives: Update on the progress of strategic IT initiatives and projects, such as digital transformation efforts, new technology implementations, or infrastructure upgrades​
  4. Budget Review: Examine the IT budget, including actual spending versus budgeted amounts. Discuss any variances and their implications.
  5. Business Goals: Align IT activities and projects with the overall business goals. Discuss how IT can support new business initiatives, improve efficiency, or create competitive advantages​
  6. Current Projects: Review the status of ongoing IT projects, including timelines, milestones, and any risks or issues that need to be addressed.