Proactive Managed IT Plans
| IT Service Features | Plan 0 | Plan 1 | Plan 2 | Plan 3 | Plan 4 | Plan 5 |
|---|---|---|---|---|---|---|
| Access to a TEAM of 24/7 IT Support Professionals |  | | | | | |
| Support and Management of Company Email and Phone Systems | | | | | | |
| Desktop / Laptop / Mobile Support | | | | | | |
| Remote Monitoring and Management of All Devices | | | | | | |
| Standard Cloud Services Support Office 365, G Suite, Dropbox, Teams, Slack, SharePoint | | | | | | |
| Network Management (WiFi, Firewalls, VPN, etc.) | — | | | | | |
| Computer Security Management – AntiVirus, Malware, Spam Filtering | — | | | | | |
| Server Monitoring and Updates Management | — | | | | | |
| Backup Monitoring / Management | — | | | | | |
| Application Management (Active Directory, QuickBooks, Timesheets, Shared Drives, Etc.) | — | | | | | |
| Active Directory Policy Management | — | | | | | |
| Asset Management | — | — | — | | | |
| Enterprise Cloud Management and Support Office 365, G Suite, Dropbox, Teams, Slack, SharePoint | — | — | — | — | | |
| Cloud Server Monitoring and Management (Azure, AWS, Google) | — | — | — | — | | |
| Servers Managed Per Month (Physical, VM or Cloud Instance) | 0 | 1 | 3 | 5 | 10 | 25 |
| Included Advanced Support Hours | 2 | 4 | 6 | 8 | 10 | 15 |
| Unlimited Employees | | | | | | |
| Monthly Rate | $200 | $500 | $800 | $1000 | $1500 | $2500 |
What do Managed IT Services include?
We have a team of IT professionals ready to support you with all of your tech needs. We support a wide variety of systems and respond to any issues or needs on the same day. Whatever IT situation you are in, and regardless of whether you’re in Phoenix, Tempe, Scottsdale, Mesa, Chandler, Peoria, Goodyear or anywhere else in the Valley, we are here to offer guidance and support.
Our IT Services Support plans cover the following:
- Laptop, Desktop, POS Support and Management
- Computer and Software Upgrades
- Antivirus / Antimalware Management and Clean Up
- Asset Inventory and License Management
- Hardware and Software Purchases
- Custom Software Upgrades
- QuickBooks Support
- Cloud Management – Setup and Support (Office365, G Suite, Azure, AWS, Google Cloud)
- WiFi Setup and Management
- Backup Management
- Support and management of communication systems email, phone systems, internal employee chat systems
- Automatic Windows/ Mac Updates
- Server Management (Active Directory, QuickBooks, timesheets, shared drives) – Onsite or Hosted in a data center
- Office network cable installation
- New office installations and office moves
- Printer and scanner support
- Physical security – Badge access and camera systems
Additional Fees
Once you reach the number of Advanced Support Hours for your Plan, any additional hours needed to complete any new or existing tasks are billed at a standard hourly rate. All hourly fees include travel time. Monthly server work included with the Monthly Plans is based on remote management. If onsite service is necessary, or if remote management is not possible, the Business Hours Support rate will be used. Support requests are handled by logging in to your ParksideTech account: https://manage.parksidetech.com.
- Additional 4 hour blocks can be added to any plan: $450/ Mo.
- Business Hours Advanced Support: $125 / hour (billed in 15 minute increments)
- After Hours Emergency Support: $175 / hour (billed in 1 hour increments)
Your IT team for a fraction of the cost of an “IT GUY”
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Our Partners
Building and earning trust as a managed IT solutions provider means partnering with companies that offer “best-in-class” products and services.
