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IT Support Service Plans

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Affordable Managed IT Services

What Do Managed IT Services Include?

Our Managed IT Service Plans offer a comprehensive range of services to meet your tech needs and ensure the smooth operation of your systems. Whether you're located in Phoenix, Tempe, Scottsdale, Mesa, Chandler, Peoria, Goodyear, or anywhere else in the Valley, our team of IT service professionals is ready to provide guidance and support. Here's what our IT Services Support plans include:

 

  1. Laptop, Desktop, POS Support and Management: We provide assistance with troubleshooting and managing your computers and point-of-sale systems to keep them running smoothly.
  2. Computer and Software Upgrades: Stay up-to-date with the latest hardware and software advancements to enhance your system's performance and security.
  3. Antivirus / Antimalware Management and Clean Up: We ensure your systems are protected against threats, and if any infections occur, we'll clean them up promptly.
  4. Asset Inventory and License Management: Keep track of your IT assets and software licenses to maintain compliance and efficient resource allocation.
  5. Hardware and Software Purchases: We assist you in selecting and procuring the right hardware and software solutions tailored to your needs.
  6. Custom Software Upgrades: Tailor your software to meet your specific business requirements with our custom software upgrade services.
  7. QuickBooks Support: Get help with QuickBooks setup, configuration, and troubleshooting to streamline your financial processes.
  8. Cloud Management – Setup and Support: Whether you use Office365, G Suite, Azure, AWS, or Google Cloud, we ensure your cloud services are properly set up and provide ongoing support.
  9. WiFi Setup and Management: Maintain a reliable and secure wireless network for your office to support seamless connectivity.
  10. Backup Management: Protect your critical data with regular backups and ensure swift recovery in case of data loss.
  11. Support and Management of Communication Systems: We handle email, phone systems, and internal employee chat systems to keep your communication channels efficient.
  12. Automatic Windows/Mac Updates: Keep your operating systems up-to-date with the latest security patches and features.
  13. Server Management: Whether it's Active Directory, QuickBooks, timesheets, or shared drives, we offer onsite or hosted solutions in a data center to ensure optimal server performance.
  14. Office Network Cable Installation: We take care of the physical network infrastructure, including cable installation, to support your office's connectivity needs.
  15. New Office Installations and Office Moves: Whether you're setting up a new office or relocating, we assist with the IT setup to minimize downtime.
  16. Printer and Scanner Support: Ensure that your printing and scanning devices are functioning correctly to support your office tasks.
  17. Physical Security: Enhance your office security with badge access and camera systems to protect your assets and personnel.

With our Managed IT Service Plans, you can focus on your core business activities while we handle your IT infrastructure, ensuring it runs efficiently and securely. Contact us today to discuss how we can tailor a plan to meet your specific requirements.

 

Does Your Business Need Support Today?

IT should give you freedom from the headaches and allow your business to grow, not slow it down. As one of the top managed IT support services providers in Phoenix and all across Arizona, ParksideTech helps make sure your business has a competitive advantage by managing the technology that is essential to the success of your business. Our Managed IT services are tailored to meet your needs, from remote monitoring systemsOffice 365 support, and IT security, ParksideTech will provide your business with industry-leading IT support services.

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Managed IT Services

What are the Benefits of ParksideTech Managed IT Services?

Our managed IT service plans are meant to scale and meet the needs of your business. Our top to bottom IT service plans includes expert-level support, on-site or remote IT Management, 24×7 remote Help Desk support, Cloud-based tools and technologies, and Information Security solutions.

co managed IT
  • Predictable Costs for Managed IT Services
    Month to month pricing and no contracts
  • Flexibility to Scale Up or Down
    Our IT Support plans allow you to change based on the needs of your business.
  • Fully Managed or Co-Managed
    You choose! Leave all of your IT services to our team, or we can work right alongside you in-house IT person.
  • A Suite of Must-Have Cloud Tools
    We have access to all the latest and greatest tools and software to help with your IT related needs. Our team is experienced and has a suite of tools with remote monitoring technologies to provide problem recognition and diagnosis quickly and efficiently.
  • Unlimited 24x7x365 Support
    Receive access to our IT support desk with certified professionals whenever you need it as part of our managed IT support plan.

Proactive Managed IT Plans

IT Service Features Plan 0 Plan 1 Plan 2 Plan 3 Plan 4 Plan 5
Access to a TEAM of 24/7 IT Support Professionals included checkmark included checkmark included checkmark included checkmark included checkmark included checkmark
Support and Management of Company Email and Phone Systems included checkmark included checkmark included checkmark included checkmark included checkmark included checkmark
Desktop / Laptop / Mobile Support included checkmark included checkmark included checkmark included checkmark included checkmark included checkmark
Remote Monitoring and Management of All Devices included checkmark included checkmark included checkmark included checkmark included checkmark included checkmark
Standard Cloud Services Support
Office 365, G Suite, Dropbox, Teams, Slack, SharePoint
included checkmark included checkmark included checkmark included checkmark included checkmark included checkmark
Network Management (WiFi, Firewalls, VPN, etc.) included checkmark included checkmark included checkmark included checkmark included checkmark
Computer Security Management – AntiVirus, Malware, Spam Filtering included checkmark included checkmark included checkmark included checkmark included checkmark
Server Monitoring and Updates Management included checkmark included checkmark included checkmark included checkmark included checkmark
Backup Monitoring / Management included checkmark included checkmark included checkmark included checkmark included checkmark
Application Management
(Active Directory, QuickBooks, Timesheets, Shared Drives, Etc.)
included checkmark included checkmark included checkmark included checkmark included checkmark
Active Directory Policy Management included checkmark included checkmark included checkmark included checkmark included checkmark
Asset Management included checkmark included checkmark included checkmark
Enterprise Cloud Management and Support
Office 365, G Suite, Dropbox, Teams, Slack, SharePoint
included checkmark included checkmark
Cloud Server Monitoring and Management (Azure, AWS, Google) included checkmark included checkmark
Servers Managed Per Month (Physical, VM or Cloud Instance) 0 1 3 5 10 25
Included Advanced Support Hours 2 4 6 8 10 15
Unlimited Employees included checkmark included checkmark included checkmark included checkmark included checkmark included checkmark
             

Additional Fees

Once you reach the number of Advanced Support Hours for your Plan, any additional hours needed to complete any new or existing tasks are billed at a standard hourly rate. All hourly fees include travel time. Monthly server work included with the Monthly Plans is based on remote management. If onsite service is necessary, or if remote management is not possible, the Business Hours Support rate will be used. Support requests are handled by logging in to your ParksideTech account: https://manage.parksidetech.com.

Your IT team for a fraction of the cost of an “IT GUY”

Our Partners

Building and earning trust as a managed IT solutions provider means partnering with companies that offer “best-in-class” products and services.