Managed IT Solutions and Support

IT Systems Monitoring and 24/7 Support Team.

ParksideTech has a team of managed IT professionals with specialties across all areas of IT from enterprise networking to desktop support, server migrations to asset management. We're the partner you need to keep your business running smoothly as we can complement your existing staff or take over managed IT services for your entire organization. Whatever IT solution you need, and regardless of whether you're in Phoenix, Scottsdale, Mesa, Chandler, Peoria or anywhere else in the Valley, we are here to offer guidance and support.

Our Managed IT Solutions cover the following:

  • Laptop, Desktop, Mobile Device Remote Monitoring and Update Management
  • Afterhours Server and Network Maintenance
  • Microsoft/Apple Device Deployment and Volume Purchase Programs
  • Asset Inventory and License Management
  • General Hardware and Software Consultation
  • Cloud Management - Integration to Migration (Office365, G Suite, Azure, AWS, Google Cloud)
  • Hardware Monitoring and Management - On-premise and Remote
  • WiFi Setup and Management
  • Mobile Device Management
  • VOIP Phone System Management
  • Service Desk and Self-service Portal
  • Windows Patch / Update Management
  • Antivirus / Antimalware Management

Proactive Managed IT Plans

Features Plan 0 Plan 1 Plan 2 Plan 3 Plan 4 Plan 5
Access to a Team of 24/7 IT Support Professionals included checkmark included checkmark included checkmark included checkmark included checkmark included checkmark
Online Support Portal included checkmark included checkmark included checkmark included checkmark included checkmark included checkmark
Desktop / Laptop / Mobile Support included checkmark included checkmark included checkmark included checkmark included checkmark included checkmark
Remote Monitoring and Management of All Devices included checkmark included checkmark included checkmark included checkmark included checkmark included checkmark
Documentation (Processes / Procedures) included checkmark included checkmark included checkmark included checkmark included checkmark included checkmark
Network Management (WiFi, Switches, Wiring, Firewalls, IDS, VPN, etc.) included checkmark included checkmark included checkmark included checkmark included checkmark
Afterhours Systems and Network Maintenance included checkmark included checkmark included checkmark included checkmark included checkmark
Server Patch Management included checkmark included checkmark included checkmark included checkmark included checkmark
Server Backup Monitoring / Management included checkmark included checkmark included checkmark included checkmark included checkmark
Server Monitoring included checkmark included checkmark included checkmark included checkmark included checkmark
Active Directory / Access Management included checkmark included checkmark included checkmark included checkmark included checkmark
Asset Management included checkmark included checkmark included checkmark
Email Monitoring / Management (Office 365, Gmail, Hosted) included checkmark included checkmark
Cloud Monitoring / Management (Azure, AWS, Hosted) included checkmark included checkmark
Servers Managed Per Month (Physical, VM or Cloud Instance) 0 1 3 5 10 25
Included Advanced Support Hours 2 4 6 8 10 15
Unlimited Employees included checkmark included checkmark included checkmark included checkmark included checkmark included checkmark
Monthly Rate $200 $500 $800 $1000 $1500 $2500

Additional Fees

Once you reach the number of Advanced Support Hours for your Plan, any additional hours needed to complete any new or existing tasks are billed at a standard hourly rate. All hourly fees include travel time. Monthly server work included with the Monthly Plans is based on remote management. If onsite service is necessary, or if remote management is not possible, the Business Hours Support rate will be used. Support requests are handled by logging in to your ParksideTech account: https://manage.parksidetech.com.

  • Business Hours Advanced Support: $125 / hour (billed in 15 minute increments)
  • After Hours Emergency Support: $175 / hour (billed in 1 hour increments)

Your IT team for a fraction of the cost of an “IT GUY”

 

Call today to find out more (480) 757-8350